Refund policy

Returns and refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact [email protected] with your order number. If your return is accepted, we will send instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted.

Orders made in error

If you have ordered an item in error, please contact us as soon as possible with your order number. If the order has not been dispatched, we will cancel it and issue a full refund immediately.

If you have already received the order, please contact us to arrange a return. Once the eligible returned item has been received and inspected, we will refund the item value paid. The delivery or postage charge is not refunded, and you are responsible for the cost of returning the item to us.

Damages, issues and incorrect items

Please inspect your order on arrival and contact us immediately if an item is defective, damaged or incorrect, so that we can evaluate the issue and make it right. The return-postage wording above does not affect your rights in these circumstances.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, flowers or plants; custom products such as special orders or personalised items; and personal care goods. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refund timing

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method. Your bank or card provider may take additional time to process the refund.

Last updated: 13 October 2026